Best Free & Premium Support Ticket / Help Desk Systems

If people are buying or using your services or products, of course now is the time of having a customer support for your product or service. Because customer service is of very much value with online services and technology, especially when it comes to the satisfaction of customers. So whenever customers will have an issue they can issue a ticket about the problem they’re facing with your service or product.

If you’re thinking customer support is very easy, then you’re wrong because the process of support ticketing is not a one task process. It is a process of many processes such as: filing a problem, sending confirmation emails back that your ticket has been submitted, assigning the complaint to a staff member, examining and solving your complaint, and updating the records etc.

Every company with a large number of customers always takes advantage of support ticket system to handle every issue the customers are facing in an organized, efficient and fast manner. So, in this post we came up with Best Free & Premium Support Ticket Systems which will help you to organize customer support easily. We will categorize these top support ticket systems into 2 parts: Premium and Free.

Premium Support Ticket Systems

Running a big company? Then, don’t go with the free support ticket system because premium support ticket systems will help you to organize heavy customer database efficiently. Don’t worry, the premium support system won’t charge you much.

BMC Track-It!

BMC Track-It! brings together everything you need to deliver a great IT help desk service and gain better control of your IT environment. Robust, secure and cost-effective – Track-It! is designed with the needs of small to mid-sized organizations in mind.

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bmc-trackit

Kayako Case

Deliver better customer support more efficiently with Kayako Case. Solve email headaches, collaborate on support tickets and track everything with a business-grade helpdesk solution.

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Kayako Case

JitBit Helpdesk Ticket System

Web-based help desk app you’ll fall in love with. Tracks customer tickets, fully integrates with email and Active Directory. This is the “on-premise” version. You can also enjoy hosted version.

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JitBit Helpdesk Ticket System

Manage

Manage is a flexible support ticket system allowing you to manage each complaint as a component of a larger customer service operation.

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helpspot-engine

Vision Helpdesk

Vision Helpdesk is an all-in-one solution for automation workflow, self-help, staff management, client management and ticket management. The system has everything you need for your help desk system.

vision-helpdesk

FreshDesk

FreshDesk system makes it a breeze to delight customers, no matter where you re in your customer support process. This system will help you keep running behind issues blindly.

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FreshDesk

ZenDesk

ZenDesk’s slogan is: Better customer service starts with better communication. So keep your email communication organized. Connect your social pages with Zendesk, and stay on top of all social conversations.

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zendesk

Free Support Ticket / Help Desk Systems

Searching for free support ticket system? Following is a list of free support system with many features. Choose the best one.

Request Tracker

Request Tracker is open source ticketing system with absolutely no licensing fees. Featuring mobile optimized interface, dashboards, user search, PGP support, Richtext editing, time tracking and much more.

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Request Tracker

OTRS

OTRS features self service, ticket management, knowledge management, time accounting, service catalog, reporting, survey and access management.

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OTRS

Free Help Desk Software

Free Help Desk Software is an open source system for managing client and remote help desks. Help users help themselves. Automate your day by organizing tickets just how you want.

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Free Help Desk Software

HESK

HESK is a free support ticket system. It gives you everything you need for effective customer support as none of the cost.

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HESK

osTicket

osTicket’s core features not only rival, but also exceed most high-priced help desk solutions – you get access to  all the features — for free (no feature matrices!).

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osticket

Duan Lingxin

Duan Lingxin

Content crafter and chief editor at Scratching Info. Also regular contributor on other major online tech platforms. Security Specialist by day and a writer by night, he does his best to instill his knowledge about tech while delivering inspiring and life changing resources through his writing,

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